You’ll find plenty of horror stories online about home inspectors gone bad, so how do you keep your good name in the industry? There’s more to it than just performing your job to the best of your ability.
Think about it from the perspective of a home owner. What might create undue worry, and what might seem unprofessional? Sort out what would cause you concern, and then avoid it at all cost.
#1: Be Homeowner Friendly
Some customers don’t want to tag along and ask questions through a home inspection. But some want to be present for the whole inspection. Whichever direction your customers want to take, you should let them.
That doesn’t mean to invite customers up onto a ladder or through the crawlspace. It only means that people have different reasons for wanting to stay with you or not, and either way should be OK. The way that you handle it could determine whether customers think that you’re hiding something.
#2: Provide Your Credentials
You’ll find plenty of anecdotal articles and blog posts that remind customers always to ask for home inspector credentials. But when you provide them before they have a chance to ask, you look like a real pro who is proud of his skills.
Your customers probably know very little about what you do and what makes a good home inspector. Offering up your license, insurance information and other important documentation serves to give them peace of mind.
#3: Help Customers Understand their Report
You know what everything on your report means , but your customers might not. In fact, it’s a fair bet that some parts of an average report will leave customers more confused than before. But you can prevent that and earn some goodwill by being as clear as you can.
U.S. News and World Report says that some information that’s entirely correct and not a real problem might give customers pause. A good example is a home that’s not up to code in an area where it’s not really a safety issue. Try to think like a layman, and head off worries before they have a chance to begin.
#4: Remember Who You’re There to Help
Real estate agents bring home inspectors a lot of business, and that’s something that you cultivate. But while nurturing those relationships, remember that your real duty is to each of your customers.
Nobody wants to be a deal killer. When an inspection turns up enough problems to turn off even the most seasoned house flipper, your report might cut into the commission check of the very person who sent you the business. But inspectors work for customers, not agents, and they’re the ones who really count on you to do a thorough job.
Home inspectors and customers have an unusual relationship. They rely heavily on your professionalism and candor, and you hope to get a referral or two in return. And then you’ll likely never see each other again after the inspection is finished. The little time that you spend with customers is important for both of you, so spend it wisely.
ICA School can teach you how to be a thorough, skilled professional in all aspects of your job. But if you’re not sure about whether or not to take that next step, Get a free course demo and see what makes us so different.